Frequently Asked Questions / Hotel Policies

Our rooms are ready for check-in at 3:00 p.m. on the day of your arrival, and check out is at 12:00 p.m. on the day of your departure. We look forward to your stay.

During COVID-19 restrictions and following the Nevada Department of Health's recommendation, Shutters Hotel Elko is offering our guests Grab and Go breakfast bags available near the front desk.

Shutters Hotel Elko is happy to accept major credit cards such as Amex, Visa, Mastercard, and Discover.

A 6% utility fee is added to all reservations.

To best protect both our guests and employees, stayover service will not be available. Hotel supplies and linens will be available at the front desk for guests. Shutters Hotel Elko provides stayover service upon checkout or your 4th night of multi-night stay.

Shutters Hotel Elko is a smoke-free facility. No smoking is allowed.

Our current cancellation policy is 24 hours prior to your arrival. Please check with our Front Desk team with questions or clarification.

Service Animals are welcome to accompany our guests at Shutters Hotel Elko. We currently do not allow pets at Shutters Hotel Elko. We apologize for the inconvenience and hope your furry family members will be quite comfortable with their pet sitter while you enjoy the serene beauty of Elko Nevada here at Shutters Hotel Elko.

  • Swimming Pool & Hot Tub- Open 24 hours
  • Gift Shop - Open 24 hours
  • Fitness Room: Open 24 Hrs

The Burger House is Elko’s newest and best choice for dining in the area.  Newly remodeled, The Ruby features elevated comfort food, ranging from hand battered fried chicken and mouthwatering, hand pattied burgers to delicious salads.  Every meal is crafted with fresh ingredients and served with the utmost care.

View Full Menu |  Phone – 775-777-1200 | Open 11:00AM – 1:00PM Monda-Friday for Lunch | 5:00 PM – 9:00 PM for Dinner

Nestled in the heart of the Great American West – Elko Nevada is a region full of traditions.  Explore all of the activities and attractions to experience during your stay with us. Plan your Elko adventure & learn more here 


Stay in a craftsman inspired hotel with magnificent views of the majestic Ruby Mountains with accommodations offering all of the comforts of home.

or Call 775-777-1200 for Reservations
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